Cancellation & Dispute Policy

Last updated: 2 June 2026

1. Cancellation

You can cancel your Tivo Pro subscription at any time. Cancellation takes effect at the end of your current billing period, and you will continue to have full Pro access until that date.

To cancel, visit your account settings or contact us at grigorios.sboros@gmail.com.

2. Refunds

We offer a 30-day money-back guarantee on your first purchase of Tivo Pro (monthly or yearly). If you are not satisfied, email us within 30 days of purchase for a full refund.

Refunds are processed by our payment provider. We aim to complete refund requests within 5–10 business days. After the 30-day window, subscriptions are non-refundable but can be cancelled anytime to stop future renewals.

3. Dispute resolution

If you are unhappy with the service or believe you have been incorrectly charged, please contact us first before initiating a chargeback or dispute with your bank or payment provider.

Email grigorios.sboros@gmail.com with your order details and a description of the issue. We will acknowledge your complaint within 2 business days and work to resolve it within 10 business days.

Most issues are resolved through direct communication. If we cannot reach a satisfactory resolution, you may escalate to the relevant payment provider or, if applicable, the small claims court in South Africa.

4. Chargebacks

Unauthorised or fraudulent chargebacks will be disputed with evidence of the transaction and our terms. We reserve the right to suspend accounts associated with fraudulent chargeback activity.

5. Contact

For cancellations, refunds, or disputes, email grigorios.sboros@gmail.com.